Feature Requests
Complete
Option to disable subscription cancellation in customer portal
It would be very helpful to have an option to disable the subscription cancellation button in the customer portal.
Use Case: For certain business models or subscription types, merchants may want to prevent customers from directly cancelling their subscriptions through the portal. Instead, they might want customers to contact support for cancellation, which allows them to:
- Understand the reason for cancellation
- Offer alternatives or solutions to retain the customer
- Handle cancellations through a more controlled process
- Reduce involuntary churn by addressing issues before cancellation
Proposed Solution: Add a toggle setting in the product/subscription settings that allows merchants to:
- Hide the "Cancel Subscription" button from the customer portal
- Optionally display a custom message directing customers to contact support for cancellation
- This should be configurable per product or globally for all subscriptions
This feature would give merchants more control over their customer retention process while still maintaining a good user experience.
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Also consolidates a related request from Carlo Taleon: hide the "Cancel now" option in the Customer Management Portal specifically, taking inspiration from Anthropic/OpenAI's customer portals where "Cancel" is always understood as "cancel at next renewal" rather than an immediate cancel action. He noted the out-of-the-box portal already looks great and just wants a way to disable this specific part (with screenshots attached on the original post for reference).