Feature Requests
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Automatic Reminder Emails for Incomplete or Failed Payments

Hi Team,
I’d like to request a feature that automatically sends reminder emails to users who attempted a payment but did not complete it. This includes scenarios where the payment failed, requires payment method, or requires customer action.

It would be helpful to offer configuration options such as:

  • Selecting which payment statuses should trigger a reminder
  • Setting the delay (in days) before the reminder email is sent

This small enhancement would improve recovery of incomplete payments and provide a smoother experience for users.

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Ayush Agarwal·about 1 month ago

This is now live — Abandoned Cart Recovery and Subscription Dunning shipped in v1.94.0 (Apr 8, 2026), automatically sending reminder emails for incomplete and failed payments. Changelog: https://docs.dodopayments.com/changelog/v1.94.0. Thanks for the request!

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Ayush Agarwal·3 months ago

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Ayush Agarwal·9 months ago

We will add this to our roadmap

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