Feature Requests
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Automatic Reminder Emails for Incomplete or Failed Payments
Hi Team,
I’d like to request a feature that automatically sends reminder emails to users who attempted a payment but did not complete it. This includes scenarios where the payment failed, requires payment method, or requires customer action.
It would be helpful to offer configuration options such as:
- Selecting which payment statuses should trigger a reminder
- Setting the delay (in days) before the reminder email is sent
This small enhancement would improve recovery of incomplete payments and provide a smoother experience for users.
3 Comments
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Ayush Agarwal
·3 months ago
·3 months agoWe have released Abandon Cart Recovery -
https://docs.dodopayments.com/features/recovery/abandoned-cart-recovery
Ayush Agarwal
·9 months ago
·9 months agoWe will add this to our roadmap
This is now live — Abandoned Cart Recovery and Subscription Dunning shipped in v1.94.0 (Apr 8, 2026), automatically sending reminder emails for incomplete and failed payments. Changelog: https://docs.dodopayments.com/changelog/v1.94.0. Thanks for the request!