Feature Requests
Under Review
Brand Identity in Customer Portal
Currently, the customer portal displays the account (business) name instead of the brand’s name and identity. This creates a lot of confusion for customers, because the name they see in the portal doesn’t match the brand they actually purchased from.
It would be helpful if the customer portal could:
- Show the brand name, logo, and visual identity instead of (or in addition to) the parent account name.
This would make it much clearer for customers which product/brand they’re managing and reduce support queries caused by brand/account name mismatches.
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This makes total sense to prevent customer confusion. We plan to support custom branding (brand name, logos, and visual identity) in the customer portal in a future update.
Thanks for the great feedback!