Follow-up on Product Verification Issue
Dear Dodo Payments Team,
I hope you are doing well.
I am writing to follow up regarding my product verification, which has been pending for over a month.
I received the rejection reason:
"Need clarity on the disparity with website and description where proof of manual influence is found."
I would like to clarify my product and address any confusion:
- My product is a digital portfolio template designed for developers, designers, and creators.
- It is a pre-built, ready-to-use template, not a manual or custom service.
- Customers receive instant access/download after payment.
- There is no manual intervention or customization involved in delivering the product.
Website provided: https://getmyportfolio.vercel.app/
If there is any mismatch between the website and description, I would really appreciate it if you could point out the exact areas that need correction so I can update them.
This delay is impacting my ability to go live with payments, so I kindly request a re-evaluation of my submission or clear guidance on what needs to be fixed.
Looking forward to your response.
Best regards,
Avinash Kumar
1 Comment
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Thanks for raising this. This is an account-specific issue that our support team handles directly rather than through the feedback board, so we're closing this post here. Please reach out to [email protected] (or the in-app chat) with your account details and the specifics above, and the team will help get it sorted. Apologies for the trouble, and thanks for your patience.