Feature Requests
Closed
Payout status stuck on "Initiated" for 2+ weeks — no bank transfer, no updates
My payout has been sitting on "Initiated" status for over two weeks with no progression and no funds received. The status hasn't updated at all since creation, and there's been no automated notification or explanation from the platform.
This is a critical issue for sellers relying on timely payouts. I'd like to request:
- A clear payout status tracking system (e.g., Initiated → Processing → Sent → Completed)
- Automated email notifications when a payout is delayed beyond the expected timeframe
- A visible estimated arrival date on the payout dashboard
Reliable and transparent payouts are essential for trust in any payment platform. Hope this gets addressed soon!
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Thanks for raising this. This is an account-specific issue that our support team handles directly rather than through the feedback board, so we're closing this post here. Please reach out to [email protected] (or the in-app chat) with your account details and the specifics above, and the team will help get it sorted. Apologies for the trouble, and thanks for your patience.