Feature Requests
Closed
ID verification
ID verification failed because My ID format is not the same as the one depicted in the scanner….The back of my ID card is not the same as what the scanner expects so it failed
Also after the failed scan…There is no retry until success?
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Thanks for raising this. This is an account-specific issue that our support team handles directly rather than through the feedback board, so we're closing this post here. Please reach out to [email protected] (or the in-app chat) with your account details and the specifics above, and the team will help get it sorted. Apologies for the trouble, and thanks for your patience.