ID Verification
Hello Dodo Payments team,
I am trying to complete verification for ClearScribe AI as an individual founder based in Lebanon.
My product is a SaaS/AI transcription and productivity platform for subscriptions, Developer API access, and future usage-based credits.
When I select Lebanon as the country of my government ID, the verification flow says: “Unable to verify identities in this country. Please select another country.”
Can you confirm whether Dodo Payments supports manual identity verification for Lebanon-based individual merchants?
If individual verification from Lebanon is not supported, can you advise what setup is required to use Dodo Payments legally for ClearScribe AI? For example, would I need a registered entity in another supported country?
Thank you.
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Thanks for raising this. This is an account-specific issue that our support team handles directly rather than through the feedback board, so we're closing this post here. Please reach out to [email protected] (or the in-app chat) with your account details and the specifics above, and the team will help get it sorted. Apologies for the trouble, and thanks for your patience.