Feature Requests
Open

Merchants: edit order email & resend license key (one-click)

When a customer mistypes their email at checkout (e.g. gmail/hotmail typos, or misspelling a name like "yaroslav" → "yaroslov"), the license key is silently sent to the wrong address and never reaches them.

Today, merchants cannot correct the order email or resend the key — they can only manually locate the key and email it themselves. Even then, the customer still can't find the order in the customer portal under their correct email.

Request:

  • Let merchants edit the purchase email on an order.
  • Re-send the license email in one click.
  • Re-link the order to the corrected email so it appears in the customer portal.

Impact: In the past month this generated 12+ support tickets, with some customers requesting refunds after not receiving the key before their trial period expired.

Reported by merchant: Mole (bus_0Ndre3BwB57i3ShiBfln7)

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